- Effective Date
- Age Compliance
- Collection & Use of Personal Information
- Web Browsing Information Collected
- Choice to Opt-Out
- Information Sharing
- Email Information
- Third Party E-Commerce Providers
- Cookies & Other Tracking Technologies
- Links to Other Websites
- Additional Policy Information
- Notification of Privacy Statement Changes
- Contact Information
1. Effective Date: August 3, 2019
This privacy statement demonstrates Planet Glass continuing commitment to maintain the privacy of personal information provided by those visiting and interacting with our website(s): (planetglasstn.com). Planet Glass holds the privacy of your personal information in the highest regard. Personal Information is about you, that is not otherwise available to the public, that you willingly provide to Planet Glass in order to use or pay for our services.
2. Age Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products, and services are all directed to people who are at least 21 years old or older.
3. Collection & Use of Personal Information
In order to facilitate the operation of our site and manage your account, Planet Glass collects two types of Personal Information while interacting with our website: (1) data you provide through voluntary contact and customer service forms; (2) anonymous traffic and survey information. Paying customer information also may include but is not limited to, your name, email address, credit card or debit card number, your zip code, your address, and phone number. This may also include information such as your computer’s Internal Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and the time spent on those pages and other statistics.
We use this information to:
- Fulfill your service order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Respond to customer service requests
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our website and marketing efforts
- Conduct research and analysis
We may use your Personal Information to contact you with newsletters, marketing, or promotional materials and other information. We will never release information about our customers or business partners to any other person or organization for marketing purposes unless we have your permission to do so. You have the right to see a copy of the personal information we hold about you. If you believe that any of the information we are holding is incorrect or incomplete, please let us know as soon as possible. To provide a copy of this information, we will ask you for a small fee.
4. Web Browsing Information Collected
As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site(s), referring/exit pages, and operating system. This information does not include Personal Information. Information is collected on an anonymous basis, IP addresses are not linked to individuals. We may use third-party tools and analytical services to gather and analyze this information.
5. Choice to Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us using the “Contact Us” form.
6. Information Sharing
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties.
We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing, shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
7. Email Information
If you choose to correspond with us through email, Planet Glass may retain the content of your email messages together with your email address and our responses. Same protection of these electronic communications is also upheld in the maintenance of information received by mail and telephone.
8. Third Party E-Commerce Providers
Our shopping cart interacts with third-party credit processing vendor(s) via SSL links. They host and collect your billing information for the purpose of processing your order and subscriptions. We use an established third-party vendor via SSL links to manage the processing of refunds and updates of credit card and debit card numbers and expiration dates. These companies do not use this information for any other purpose. We do not store credit card and debit card numbers on our servers or systems.
Your personal data supplied to the third-party vendors will only be used for the purposes that we have agreed with them. We request those third parties to implement adequate levels of protection in order to safeguard your personal information.
9. Cookies & Other Tracking Technologies
Planet Glass uses standard website “cookies” technology on our web server log files to understand how our website is used. Web server logs may include the date and time of visits, pages viewed, and time spent at our website. Cookies used to collect general usage and volume statistical information do not include Personal Information.
We shall only store these cookies on your computer when you have provided us with your consent by clicking on the appropriate button(s) during your visit of our website so long as your computer does not store them automatically. You may set your browser to notify you when you receive a cookie or to refuse to receive it. You can also withdraw your consent at all times by re-entering our website and selecting the appropriate options. By changing settings, you can also determine that your browser will not accept the cookies from this website.
10. Links to Other Websites
Our website may include links to other websites whose privacy practices may differ from those of Planet Glass. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any website you visit.
When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us using the “Contact Us” form.
In order to make a purchase from us, you may opt to use our third-party credit processing vendor to finalize and pay for your order. Third party privacy statement and security practices will also apply to your Personal Information. We encourage you to read that privacy statement before providing your information.
12. Additional Policy Information
14. Contact Information
1112 Woodland Street
Columbia, TN 38401
Email: use “Contact Us” form.